Resume
UX Designer and Content Strategist with experience designing intuitive, user-centered digital experiences for enterprise financial platforms and consumer applications — plus a downloadable PDF if you'd like to keep a copy.
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UX Designer and Content Strategist with experience designing intuitive, user-centered digital experiences for enterprise financial platforms and consumer applications.
UX Content & Strategy
UX Content Design
Content Strategy
UX Writing
Information Architecture
Taxonomy
Navigation Systems
Interface Content
Content Audits
Voice & Tone
UX Design
User Research
User Interviews
Stakeholder Interviews
Journey Mapping
User Flows
Wireframing
Low, Mid & High Fidelity Prototypes
Interaction Design
Design Systems
Accessibility (WCAG)
Collaboration
Agile
Cross-functional Collaboration
Requirements Gathering
Stakeholder Presentations
Usability Testing
Tools
Figma
FigJam
Adobe Illustrator
Photoshop
Framer
Claude
ChatGPT
Lovable
Relevant Experience
My three most recent roles — design, content strategy, and financial operations.
Digital Designer / UX Designer
We Are Happy Together (WAHT)
Wellness-based social app focused on interest-driven connections for people with social anxiety.
- Designed end-to-end user experiences from discovery through high-fidelity prototypes, translating user needs into intuitive information architecture, navigation, and interface content.
- Partnered with product owners, developers, and stakeholders to gather business requirements and organize complex workflows into intuitive, user-centered experiences.
- Created user flows, wireframes, interactive prototypes, navigation structures, and production-ready UI designs using Figma.
- Applied accessibility (WCAG) principles and usability best practices to improve task completion and overall product usability.
Specialist, Client Processing Representative
BNY Mellon
Financial services for global investment portfolios
- Managed complex financial workflows supporting highly regulated enterprise banking systems while maintaining exceptional accuracy and compliance.
- Collaborated with cross-functional domestic and international stakeholders to resolve workflow issues and improve operational efficiency.
- Analyzed operational documentation and business processes to identify opportunities for workflow optimization and improved user efficiency.
- Translated complex financial information into actionable guidance for clients and internal stakeholders while supporting high-quality customer experiences.
- Directly supervised and trained a team of client processing representatives, developing clear, consistent written guidance and process documentation used across multiple client accounts.
- Led the creation of a formal training process for inbound administrators, detailing in-depth procedures for day-to-day client processing.
- Completed an internal leadership development program and was identified for a formal management track, reflecting strong stakeholder trust and communication skills within a highly regulated environment.
Content Writer
Nyla Denae' Enterprises, LLC
Edtech company delivering interactive STEM learning content
- Designed structured content experiences to simplify complex information and improve comprehension for young learners and educators.
- Applied content strategy and UX writing principles to guide users through information clearly and effectively across digital learning materials.
- Optimized content using SEO best practices, increasing organic traffic by 30%.
Selected UX/UI Case Studies
Independent work exploring information architecture and enterprise usability.
Financial Database Redesign
Enterprise Information Architecture Project
- Redesigned enterprise financial workflows to improve usability, navigation, and information architecture for internal banking teams.
- Created user flows, wireframes, interactive prototypes, and high-fidelity mockups in Figma to communicate design recommendations.
- Delivered production-ready interface designs aligned with enterprise design standards, accessibility principles, and consistent user experiences.
City Cycles
Urban Mobility UX · Bike Rental Reservation Redesign
- Redesigned the reservation and booking flow for a bicycle rental platform, applying user flows and interaction design to reduce friction across the booking experience.
- Conducted user research and usability testing to identify key friction points, incorporating WCAG accessibility standards throughout the design process.
- Created wireframes and high-fidelity prototypes in Figma, improving user satisfaction by 25% and accelerating stakeholder approval by 30%.
Education
UX/UI Design Certificate
Skillcrush
Bachelor of Arts, English
University of Central Florida
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